SWIAM Frequently Asked Questions
We have answered some frequently asked questions below. If you need more information please feel free to contact us at any time.
For general enquiries or if you’d like help with anything please contact our Customer Service team in Australia here.
24/7, 7 days per week
Within Australia: 1300 995 136
All other countries: +61 (0) 3 6111 3513
Sports Where I Am was born from our own frustrations with trying to attend sporting events in new cities. We have simplified the process to help travelling sports fans spend less time researching and more time enjoying awesome sporting experiences.
We have done this by:
Offering the complete end to end solution for the travelling sports fan
The sporting stories you brag to your friends about for years to come include many factors. The game itself, where you stayed, how you got to the game, where you ate beforehand, what the crowd was like, who you sat next to, the merchandise you wore to the game, the stadium tour you attended and much more. Sports Where I Am provides all the elements for you to make your next game an event to remember.
Selecting trustworthy partners
We carefully select our partners to ensure we provide you with the best experience possible.
We source the best local advice to help make your sporting experience complete. There are more than 8,000 individual tips provided by fellow sports fans on Sports Where I Am.
We are here to answer any questions that you have at all times. Our team are fellow sports fans who understand what can make your game an event to remember.
We know & love Sports
We focus exclusively on Sports. We keep ourselves up to date with global sporting events to ensure we provide you with the best advice for your trip.
The secondary ticket market has changed the way people get to see games today. It is a billion-dollar market and allows fans to grab tickets to sold out or tough-to-access events. It has been operating since the 1990’s and is a popular way for fans get to the game. Technology has also meant that the supply and delivery of tickets has been streamlined and fans now have greater opportunities at their fingertips.
Generally speaking, after buying their tickets from the primary market(team, venue or box office) sellers or season ticket holders decide to resell their tickets at a price that reflects the market, and prices often rise and fall with supply and demand. The result is that tickets on our website are often sold either above or below face value. The price on your ticket may look different to what you paid. This is because the secondary market uses dynamic pricing. This means that prices for an event can change depending on demand, availability, popularity, the ticket reseller, and other factors.
If you’d like to learn more about our prices compared to other sites, read the detailed investigation we did on our blog here.
We offer 8 different international currencies for you to choose from: USD, AUD, GBP, EUR, SGD, NZD, CAD, HKD. Simply select the currency dropdown option to choose your preferred currency.
*All Australian events are displayed in AUD.
Ticket cost: $100
Booking Fee: $15
Delivery fee: FREE
Total price: $115
We charge a booking fee to help us continually improve our service to our customers.
*Note this does not apply to Australian events, as we currently link out to the Primary providers Ticketmaster & Ticketek.
*Note this does not apply to Australian events, as we currently link to Ticketmaster & Ticketek’s sites.
We offer a 100% Money Back Guarantee if:
Your order is accepted, but not delivered by the seller.
Your order is accepted by, but delivered too late by the seller for the tickets to arrive in time for the event.
You were denied entry because of the tickets or invalid tickets were provided by the seller.*
* Verified proof must be provided by the venue in written letter format. Written or stamped “voids” do not constitute verified proof.
In summary, your ticket will always;
Arrive in time for the event.
Be real, legitimate tickets valid for entry.
Be the exact tickets you ordered or comparable alternates.
Be completely refunded if the event is cancelled.
However, sometimes the notes say something like “Section 2, rows A-Z” or “Section 2, Rows A and B, piggybacked” which lets you know that the seats may not be together. If they are “piggybacked,” it means one seat is in front of the other, but in 2 separate rows. If you have any concerns or questions please contact us at any time for clarification.
The below information provides further detail regarding the various ticket delivery options.
You should expect to receive your E-tickets via email in the week leading up to the event. Event organisers and venues typically issue tickets very close to the event date, often only days before.
Instant Download E-tickets:
Our team likes these type of tickets best! In most cases, e-tickets marked as “Instant Download” will be available for you to download and print within minutes of placing your order.
However, in order to protect against fraudulent purchases, some orders may require additional processing time. If this applies to your order, it will be noted in your order confirmation email, and your e-tickets will usually be available for you to download within one (1) business day.
For this reason, we suggest if you are ordering for a Near-Term Event(game is within an hour or so) to call us direct, particularly if the order is to be placed outside standard business hours. This will give us a better chance of processing the order and get you to the game!
Some teams use Mobile Tickets, these will be delivered as a barcode that will sit within your device and where you need an internet-enabled device (smart phone, tablet) to enter the stadium. This will be stated before you purchase your tickets. These types of tickets are becoming more popular and offer convenience to travellers.
Many ticket sellers make their tickets available to you before they have even been printed, which gives customers an edge on getting great seats in advance. Because this sometimes happens, tickets may not be “in hand” at the time of purchase.
Seller notes often indicate when an order will ship (at the latest), so customers know when to expect their tickets. They may also note that tickets are “in hand,” which means they can ship immediately. After your tickets have shipped, you will receive a tracking number, so you may track your purchase.
When your E-tickets or Mobile Tickets are ready, you will receive an email from Sports Where I Am with instructions on what to do.
You can print your E-tickets, or download and save them as a PDF. Please note that only one copy of the barcode will be accepted at the venue.
Mobile Tickets must be accessible via an internet-enabled device at the stadium.
We always recommend that if you haven’t purchased your ticket within 48 hours of the event you should follow the below suggestions:
Filter ticket options according to E-tickets
This will ensure a faster turnaround than physical pick ups.
Contact us so we can help you source tickets in time
Call or e-mail us with your requirements and we will do all in our power to make it happen.
Please note that the refund constitutes the price you paid for the tickets. For more details, please refer to the Sports Where I am Policies for the purchase agreement.
To ensure SWiAM can offer great tickets at great prices we have systems in place to prevent fraud. Our system may block orders if there is a red flag raised. Some reasons an order may be blocked are; 1) If billing information does not match contact information 2) If there are large or multiple transactions attempted in a short period. If you are placing a genuine order and receive an email that there was a problem with your order, contact us ASAP.
You should also check if your credit card details match your billing address because if not our fraud detection system will block the order.
If we haven’t answered your question in the above, please contact us and we will be happy to help you!